Stop error message when using Exchange connector for Lotus Notes

This blog deals with issue of exchange connector which results in stop error message. Exchange Connector for Lotus Notes stops with given error message:

Error opening mailbox domain/server!! Exchange.bad”

This peculiar behavior might occur when you start the MS Exchange Connector for Lotus Notes. At the time of unseen problem, the Convert and Transfer processes is displayed as stopped in the Exchange Connectivity Administrator program.

Reason behind this issue is presence of corrupted Exchange.bad mailbox on the Lotus Notes server or absence of Exchange.bad mailbox. The Exchange.bad mailbox is created throughout installation of the Exchange Connector for Lotus Notes. However, in some cases the file is not created and an attempt to create the Exchange.bad mailbox may not work.

To workaround this issue, add a mail router mailbox for Exchange.bad to the Notes desktop. For this, go with the following steps:

  • On the File menu, click Database, and then click New.

  • In the Template list, click Mail Router Mailbox.

  • In the Title box, type Exchange Bad Mail to name the file.

  • In the File Name box, type exchange.bad.

  • Click OK to save the changes.

  • In the C:\Notes\Data folder, verify that the Exchange.bad file exists.

  • Restart the Exchange Connector for Lotus Notes service.

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